Information about direct debit, rates due dates, payment options and if you need help to pay rates.
When rates are due
We charge rates in 4 equal instalments. You should receive your rates invoice 2 weeks before the due date.
| Instalment | Due date | Penalty date |
|---|---|---|
| Instalment 1 - 1 July - 30 Sept | 20 August 2024 | 27 Aug 2024 |
| Instalment 2 - 1 Oct - 31 Dec | 20 November 2024 | 26 Nov 2024 |
| Instalment 3 - 1 Jan - 31 Mar | 20 February 2025 | 26 Feb 2025 |
| Instalment 4 - 1 Apr - 30 June | 20 May 2025 | 26 May 2025 |
A 10% penalty is added to any unpaid portion of the instalment amount not paid by the due date.
This information is included with instalment 1 rates invoice 2024/25 Rates Information Brochure
Direct debit form and information - EasyPay
Set up a direct debit and pay the easy way. We'll calculate and automatically deducted the amount from your bank account. Choose to pay weekly, fortnightly, on Tuesdays, Thursdays, Fridays or monthly on the 20th, or quarterly on the due date.
We'll review the payments if your rates increase or decrease. You'll never have to worry about penalties being added to your rates.
If payment falls on a public holiday, our deductions are processed the next business day.
Direct debit form
Fill in the form online Direct Debit Form
Or download this version and return it to us Rates EasyPay Form
Q. What happens if I miss a payment?
We will write to you about the missed payment. Your payment plan may be revised to ensure that your annual rates are paid in full by 30 June of each year.
Q. What if I haven't got enough money in my account to cover the payment?
Tell us as soon as possible, at least 2 working days before it's due to be deducted from your bank. For example if your payment is deducted from your account on Friday, you would need to let us know by midday Wednesday. Then we can make alternative arrangements.
Q. What if I receive a rate rebate?
Apply for your rate rebate as normal - each year. When you receive a rate rebate it will be taken into account and your payments will be revised. We will send you a letter setting out the revised payments.
Q. How do I stop the direct debit?
Tell us that you want to cancel your direct debit. We need at least 2 days before the direct debit is due to be deducted from your bank account.
Q. What if I have overdue rates owing?
Contact our Revenue team, they'll work with you to come to an agreed payment plan. The amount will be reviewed each year and you'll be sent a letter to advise you of the new amount.
Q. Will I be charged a penalty if I don't pay on time?
If you contact us to make an agreed payment arrangement, we'll reverse the penalty if there's no missed payments after 3 months.
Other ways to pay rates
You can pay online with your debit or credit card - Pay online
By bank transfer - see our bank details below.
We accept cash, eftpos and credit card over the counter.
You can pay us by electronic bank transfer
Gisborne District Council's account:
Bank: Westpac
Account: 03 0638 0502288 00
SWIFT code for overseas payment: WPACNZ2W
Need help to pay my rates
We understand the unexpected can happen and we're here to help. No matter what your situation is, we can help by working together to find the best option for you to pay your rates.
Options include working on a suitable payment plan that fits with your budget. There's also rates rebates and rates remissions that could be options for you.
You can make payment at our customer service centre:
- 15 Fitzherbert Street, Mon - Fri 9am - 4pm
Rate refund fee
A fee of $27 per transaction may be applied for processing a rate refund.
If you've overpaid your rates, you'll only get a refund when your annual rates are paid in full or if the property sells. The fee excludes refunds on properties involving sale and purchase agreements.