Bee card

Order online cards cost $5 to purchase and postage is included.

Online card orders take up to 10 working days to arrive in the post.

Register your Bee Card when you receive it

Registering your card online helps keep your card and balance safe and makes it easier to manage.

When you have your Bee Card, go online to and follow the easy steps on Beecard.co.nz

Once your card is registered you can:

• Top up online
• Set up Auto Top Up so you never have to worry about topping up again
• Check your balance
• Protect your balance if your card's lost or stolen
• Manage more than one Bee Card with a linked account, great for families.
• If you're eligible, you can load your child or SuperGold concessions.

You can buy a card:

• on the bus - cash only
• at Council's customer service counter in Fitzherbert Street
• at the HB Williams Memorial Library in Bright Street

Bee Cards purchased from these locations will show as “inactive” in your online account for up to 24 hours. It has to be uploaded to the national database system. Then your card becomes “active” and you can register it to your online account.

Register your Bee Card online

Registering your card online helps keep your card and balance safe and makes it easier to manage.

When you have your Bee Card, go online to and follow the easy steps on Beecard.co.nz

Once your card is registered you can:

• Check your balance
• Top up online
• Set up 'Auto Top Up' so you never have to worry about topping up again
• Manage more than one Bee Card with a linked account (especially useful for parents)
• Load child or SuperGold Card concessions
• Protect your balance in case your card is lost or stolen.

Top up your card, if you don't have internet access

You can top up your Bee Card

• On the GizzyBus with the driver - cash only
• Councils customer service
• The library

Children under 5-years of age travel free, so don't need their own Bee Card.

Every passenger must have their own Bee Card for the discounted fare. That includes:

• Children 5 - 12yrs
• Youth 13 - 18yrs
• Adults
• Community Service Card holders
• SuperGold card holders for free travel 9am - 3pm. Travel outside those hours will be charged at adult fare.

Yes, to receive the discounted fares, you will still need to tag on and tag off buses using your registered Bee Card.

To register your Bee Card, go to  Beecard - Community Connect

Online top ups at beecard.co.nz

Or top up at:

• GizzyBus driver - cash only
• Council's customer service
• The library

Reminder

Online top ups can take up to 12 hours to activate.

Top ups on GizzyBus, customer servicer and the library are instant.

Note that the top-up will show as 'pending' on your account until you have tagged on.

Your credit will activate once you tag on the bus.

New and replacement Bee Cards cost $5.

If your Bee Card didn't work, it may be because:

• did you activate your card online using the 3-digit security code?
• did you tap the card in the right place?
• did you use card user date of birth?
• there may be insufficient funds - check your balance online.

Yes - Auto Top Up will ensure you always have enough balance on your Bee Card to pay your fare.

If your Bee Card goes below your pre-selected threshold amount, Auto Top Up will kick in with your pre-selected dollar amount.

If your Auto Top Up fails

You'll receive an email letting you know that Auto Top Up has been suspended.

Once you've resolved the issue that caused the failed payment you'll need to restart the Auto Top Up on your Bee Card.

Any bank fees that are charged as a result of insufficient funds in your account are your responsibility.

Yes you can still pay with cash, but you'll pay more. It's cheaper to use a Bee card.

In the near future we'll be moving to fully contactless payment and remove cash payment for fares.

You can, but we recommend everyone gets their own Bee Card.

Tag on like normal and then speak to your driver - they can take credit off your Bee Card to pay for others’ fares. Then remember to tag off when you leave the bus.

Yes, you can attach multiple Bee Cards to one account.

But each card requires its own money, you can't share money between cards.

The Bee Card doesn’t allow for the same email address for more than one account, but it does allow up to 100 cards to be linked to the same account.

If your registered Bee Card is lost or stolen, you can cancel your card online or in person.

New and replacement Bee Cards cost $5 and your balance can then be transferred to your new card.

Balances cannot be transferred on lost or stolen cards that are not registered online.

Contact us - all refunds and reimbursements will be applied at the discretion of Gisborne District Council.

You can use your Bee Card on buses in these areas:

• Northland
• Waikato
• Bay of Plenty
• Taranaki
• Hawke’s Bay
• Manawatu-Whanganui
• Nelson
• Otago
• Invercargill