City View Wheatstone

Paying your rates

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Paying your rates

If your household or business has been hit hard by Covid-19 we have rates relief options that might help you.

Covid-19 rate relief options

We charge rates in 4 equal instalments. You should receive your rates invoice 2 weeks before the due date. 

Instalment Period Due date - pay by 5pm
Instalment 1       1 July - 30 September      Thursday  20 August 2020          
Instalment 2 1 October - 31 December Friday 20 November 2020
Instalment 3 1 January - 31 March Monday 22 February 2021
Instalment 4 1 April - 30 June Thursday 20 May 2021

A 10 per cent penalty is added on any instalment amount not paid by the due date.

A further 10 per cent penalty is added on any unpaid rates, including any previous penalties added, which remain outstanding after 30 June. 

We understand the unexpected can happen and we're here to help. If you're unable to pay your next rates payment please contact us.

How you can pay your rates

Options to pay your rates:

♦ Pay the easy way with EasyPay

You can set up a direct debit and pay the easy way.  We'll calculate the amount to be deducted from your bank account. You can either pay weekly, fortnightly or monthly. The weekly and fortnightly payments are deducted on Fridays, monthly on the 20th of each month or quarterly on the rate instalment due day, before a penalty is added. 

For more information and to get a form - see Rates EasyPay 

♦ Pay online with debit / credit cardPay online

Pay online with your credit or debit card.  
Pay rates online

♦ Electronic payment

You can pay us by electronic bank transfer - our bank account details

♦ Post a cheque 

You can post a cheque with the invoice slip. Make your cheque out to Gisborne District Council. If you need a receipt, return the entire account and we'll return the top portion back to you with a receipt. To avoid a penalty, make sure you post your cheque so we receive it before the due date on the invoice.

♦Pay at the customer service counter  

You can make payments at our customer services centre, 15 Fitzherbert Street Mon - Fri 8.30am - 5pm or Te Puia Springs service centre Mon - Fri 8.30am - 4.30pm.

Water meter rates

Commercial, industrial and rural domestic users are charged separately for water use.

A water by meter charge of $1.44 per cubic metre (+GST) will apply for the supply of water to extraordinary users and ordinary rural domestic users based on the volume of water consumed.

Water charges are invoiced on monthly, quarterly, 6 monthly cycles and are due on the 20th of the month following the issue of the invoice.  A 10% penalty will be added to any unpaid portion of the water charge not paid by the due date.

A special reading fee of $65 (+GST) for each 1/2hr unscheduled water meter reading, this includes final reading requests.

Schedule of fees for water [PDF, 469 KB]

Pay your water rates

Pay online with your debit or credit card

Water Rates Due Dates & Penalty Dates 2019/20 [PDF, 54 KB]

Rate refund fee

A fee of $25 per transaction may be applied for processing a rate refund. If you have overpaid your rates, you will only get a refund when your annual rates are paid in full or if the property sells.
The fee excludes refunds on properties involving sale and purchase agreements.