Pay rates online
You can pay your rates online with Visa and MasterCard credit and debit cards. Separate payments need to be made for each separate valuation.
A surcharge of 1.9 percent or $3 minimum (whichever is the greater) is applied to each transaction. We pass this fee on to you for the convenience of paying online, it covers bank charges and processing costs of your transaction with our bank.
You should check with your card issuer for details about other fees or charges that may also apply, as this credit card transaction is carried out in terms of the arrangement between you and your card issuer.
All payments are in NZD (New Zealand Dollars)
If payment is made using a credit card issued outside New Zealand, any currency conversion will be done according to the terms and conditions of the card - there may be currency conversion fees charged by your card issuer.
Transactions made after 10:30pm New Zealand Standard time will be processed by Gisborne District Council on the next business day.
If you have any questions about paying online, or transactions you have made, please contact us
Gisborne District Council does not collect or save credit card information.
Council will refund overpaid rates and/or invoices on a case-by-case basis. The refund will be made against the credit card used to make the payment. Please contact us if you require a refund.
You will receive payment confirmation and a receipt.
Terms and Conditions
Payment convenience fees
Processing fees for online credit card payments are added to your payment amount – 1.9% of the transaction amount, or $3, whichever is the greater, for credit card processing by Council's bank and payment provider. These will not be itemised on your bank statement, but included in the transaction total. Gisborne District Council receives no part of these fees.
Other payment methods
We have several other payment options if you prefer not to make payments online. Payment options
Use of online transactions
The Council makes online transactions available for your personal and/or internal business purposes. You may use information provided to you through your online transactions solely for your personal and/or internal business purposes, provided that you do not remove any proprietary rights notices, do not modify the information or make it available to third parties through a networked computer environment and do not make any additional representations or warranties regarding the information.
Information and privacy
If you are required to select a password, the Council recommends the password you select should not relate to any readily accessible data such as your name, birth date, address, telephone number, driver's licence, licence plate or passport. Nor may it be an obvious combination of letters and numbers, including sequential or same numbers or letters.
You are entirely responsible for maintaining the security of your login ID and password, and for all activity which occurs on or through your account, whether authorised or unauthorised, including use by current and former employees if you are a corporate entity.
You should change your password immediately if you believe that your login ID and password have been used without authorisation and advise the Council of this. The Council shall not have any liability for your failure to comply with these obligations.
Online transactions are provided through a secure third-party website. However, you acknowledge and agree that internet transmissions are never entirely secure or private, and that any message or information you send to or through the Council website and while using online transactions (including credit card information) may be read or intercepted by others, even where a website is stated as being secure.
The Council shall have no liability for the interception or 'hacking' of any data through the Council website or any other website by unauthorised third parties.
In using any Council online transactions, you represent and warrant that you are over 18 and have legal capacity to contract in New Zealand. If you are using a credit card to process a transaction, you represent and warrant that the credit card is issued in your name and that you shall pay to the issuer all charges incurred while using online transactions. If you are using a Council account, you represent and warrant that you are authorised to use the login ID and password allocated to such account.
Accuracy of transaction information
Before completing an online transaction with the Council, you will be presented with confirmation screens verifying the transaction details you wish to process. It is your responsibility to verify that all transaction, credit card/account information and other details are correct. You should print the transaction confirmation for future reference and your files. The Council shall have no liability for transactions which are incorrect as a result of inaccurate data entry in the course of any online transactions, or for loss of data or information caused by factors outside of the Council's control.
Limitation of liability
Except as expressly prohibited by law, in no event will the Council be liable to you for any direct, indirect, consequential, exemplary, incidental or punitive damages, including lost profits, even where the Council has been advised of the possibility of such damages occurring. If, notwithstanding the foregoing, the Council is found to be liable to you for any damage or loss which arises as a result of your use of the website, the Council's liability shall not exceed the dollar amount of the transaction that formed the basis of the damage or $100.00, whichever is the lesser.
Right to suspend, alter or cancel service
The Council shall be entitled at any time, without prior notice or any liability to you, to cancel or suspend any or all online services and/or to substitute alternative services, which may or may not be interactive or transactional in nature.
Specific service terms and conditions
The customer acknowledges that certain online transactions made available or offered by the Council from time to time may be subject to specific additional terms and conditions, and agrees to review and comply with any such additional terms and conditions. Access and use of any online service shall be deemed to constitute acceptance of any such additional terms and conditions applicable to such service.
These terms and conditions and the online services they cover are governed by New Zealand law. The New Zealand Courts have exclusive jurisdiction over any matter in connection with the online services and these terms and conditions.