Official information request
Information on how to make an request for official information, our obligations and time frames.
Making a request for official information
Gisborne District Council is committed to promoting openness and transparency in all its dealings and makes a large amount of information available on our website.
Requests for information may be written or verbal.
Online - fill in the online request form
Email us - firstname.lastname@example.org
Phone us - 0800 653 800 or +64 6 867 2049
In person - 15 Fitizherbert Street, Gisborne
Post your request - Gisborne District Council, PO Box 747, Gisborne 4010
Please be as specific as you can, it will helps us to find the information quickly for you. Make sure you include either a postal or email address so we can provide you with a response.
All requests will be dealt with under the terms of the Local Government Official Information and Meetings Act 1987 (LOGIMA).
How long will it take to process my request?
We will acknowledge your request and you will receive the information within 20 working days. You can use the calculator on the Office of the Ombudsman's website to calculate when the 20 working days expire.
However, if your request is complex, involves a large amount of research and collation, or requires us to consult with other parties and we cannot provide you with the information within 20 days, we may extend the time limit. We will let you know if we need to do this.
If your request is more urgent, you will need to give reasons and explain the urgency.
We may withhold information for specific reasons. If we do, we will explain the reason why.
The specific reasons enabling Council to withhold information are set out in sections 6 and 7 of the Local Government Official Information and Meetings Act. Examples of common reasons to withhold information are to protect peoples' privacy; maintain legal privilege; enable Council to carry on its commercial activities.
What will it cost?
Generally there will be no charge for a request. However, if your request is for a significant amount of information, or requires substantial collation and research, we are entitled to charge based on guidelines from the Ministry of Justice. Under these guidelines you are entitled to:
• the first hour of time free
• 20 pages of free photocopying
• we can recover any other actual costs such as reproducing a photograph
• time in excess of an hour is charged at $38 per half hour
• additional copying is charged at the photocopies/printing rate in our Fees & Charges
If we are going to charge you, we will advise you of the cost before we begin working on your request. You can then decide if you wish to continue, withdraw or refine your request. We may ask that you pay some of the cost in advance.
Review of decisions
If you're unhappy with a decision to withhold information, to charge a fee, to extend the time frame on a request or have concerns about how we have dealt with your request, you are able to have the decision reviewed by the Office of the Ombudsmen.