Support services

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Support services

The wellbeing of affected Tairawhiti residents is a key priority. During this uncertain time, we want to ensure residents are well supported.

Our community's working together to make sure the right support is in place.

Government Helpline

If you’re not sure what assistance may be available, don’t know who to contact for help, call the free government helpline on 0800 779 997 (8am–1am, 7 days a week).

For advice and support for essential businesses please contact 0800 22 66 57 (9am–5pm, Monday–Friday).

Healthline - ph 0800 358 5453

Anyone with concerns regarding people who are not self-isolating should email

Any other matters should be reported to the police either by online link) or call 105.

Financial support and assistance

Ministry of Social Developement (MSD) can provide financial support for those experiencing a loss of income or facing financial hardship, in particular help power bills or accommodation costs. MSD also has information for employees who could be facing redundancy and business owners managing redundancies. 

Seeking immediate assistance or any questions

Ministry of Social Development MSD 

Seeking immediate assistance or any questions 

Lynne Campbell | M: 029 237 9044
Karen Peterson  |  M: 029 2925720 

Job opportunities

MSD can assist you if you would like to consider other permanent employment opportunities. Please feel free to contact:

Daljeet Cameron 

Contact Siobhain Fyall, Generation Programme Manager if you need temporary work to tide you over:

IRD Tax Payments

Business owners and employee queries

Peter Crawford ph: 06 988 2043  |  
Catriona Murphy ph: 06 986 2006  |  
Joanne Westrupp ph: 06 986 2036  |   

Rates payments 

If you're unable to make your rates payments, contact Angelee Brown 0800 653 800 |

Moni Ora

Offer free confidential support for household budgeting. 

Text: 027 8432 868
Phone: 06 867 7173

Horouta Whanau Ora

Supporting whanau. To make an appointment please contact:

Peggy ph: 022 0433088
Ruby ph: 022 4724919
Facebook:  Horouta Whanau Ora 

Te Puni Kokiri

Maori business and whanau support.

Charlene Ropiha ph027 564 7314  | 
Bobbi Morice ph: 027 269 5853  |   

Health, counselling and personal support

Need to talk? Free call or text 1737 any time

Lifeline – 0800 543 354

Tauawhi Men’s Centre 06 868 8278

Budget Advice - 06 867 7173

Crisis team (Tawhirimatea) - 0800 243 500 (24 hours) 

Te Kūwatawata 06 868 3550 (business hours) 

Community Mental Health call 0800 999 014 - dial “0” for reception (business hours) 

Suicide crisis helpline 0508 828 865 - trained counsellors (24 hours)

Gisborne Rape Crisis 24/7 crisis line for sexual and general counselling ph: 06 8679967 

Barnardos 0800 What's Up (0800 942 8787) for children and teens who need to talk about their fears or general concerns at this time.


Mental Health & Addiction Services

Te Kuwatawata

Te Kuwatawata contact details: 06 868 3550 Fax: 06  868 3549     

Te Whare Oranga (Adult Community Mental Health and Addictions)

During business hours, Te Whare Oranga, continue to accept new referrals.  

Te Whare Oranga contact details: Reception 06 8692097, or Freephone 0800 999014

Te Whare o Te Rito (ICAMHS)

Te Rito team members are now available (by telephone) to our crisis service delivery -each weekday evening until 10pm, and between 5 -10pm weekends.     

Te Rito contact details: Reception 06 869 0541

Te Whare o Te Rito Hub

Te Rito Hub contact details: Crisis Phone: 0800 243 500 After 10pm to 8am 06 869 0512


Mental Health Services for Older People (MHSOP)

Gisborne Hospital Phone  06 8690500 ask for MHSOP  

Te Whare Awhiora (Ward 11)

Systems are in place to ensure access to admissions and discharge continue within the COVID-19 environment.

Consistent with the DHB guidance, whanau access has been restricted.

Employers, business advice and support

NZTE has information on the Coronavirus which is updated every 24 hours, with a focus for export-related business: link)

For anyone in business or employers please contact: 
Trust Tairāwhiti Business Growth Advisor  Wendy Gatley | M: 021 312 463 or 06 867 2640 | 06 986 2043
Employees with questions, contact  |  06 986 2006

Maori business and whanau support

Charlene Ropiha  |  M: 027 564 7314

John Kamana  |  M: 027 298 0048

Essential business guidelines

Check the Covid-19 website(external link)  

National information 

Novel coronavirus: Ministry of Health(external link)
Business or employers: New Zealand Trade & Enterprise(external link)