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Annual resident satisfaction survey

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Annual resident satisfaction survey

Each year we carry out an independent resident satisfaction survey to find out how well the community thinks we're doing.  The survey interviews about 400 residents by telephone and online, 4 times throughout the year.

What we do with the results

The results of the survey are included in our Annual Report 

We use the results to measure our performance and identify priorities for improvement. This may mean providing a better level of service, changing the way we do something or more communication.

2017-18 survey results

Snapshot of the 2017/18 survey results [PDF, 1.1 MB]