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Residents' satisfaction survey

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Annual residents' satisfaction survey

Each year we carry out an independent resident satisfaction survey to find out how well the community thinks we're doing with our resources, facilities and services. 

The survey interviews about 400 residents by telephone and online, 4 times throughout the year.

Tell us what you think

Fill in the online Residents' Survey(external link)

Tell us what you think's working or needs improving.
The survey takes about 20-30 minutes to complete, rate our services, facilities and activities.

What we do with the results

The results of the survey are included in our Annual Report 

The results help give us an insight into how our facilities and services are utilised, the degree of customer satisfaction, general attitudes and how the community thinks we're performing. 

We use the results to measure our performance and identify priorities for improvement. This may mean providing a better level of service, changing the way we do something or more communication.

2017-18 survey results

Snapshot of the 2017/18 survey results [PDF, 1.1 MB]